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Refund and Returns Policy – Unichecollective
Phone: 1-300-044-984 | Mail: yunyun@unichecollective.com.au |
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Refund and Return Policy

Uniche Collective operated by EducationAll Refund & Returns Policy

We recommend you read our Refund Policy prior to you making a purchase from EducationAll, so you are familiar with our policy on refunds and repairs and your rights under the Australian Consumer Law. We also recommend you immediately inspect any goods that we deliver to you or that you collect from EducationAll, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact our Customer Service Department.

Consumer Guarantees and Your Rights under the Australian Consumer Law

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model
  • Express warranties will be honoured
  • Spare parts and repair facilities will be available for a reasonable time after purchase
  • Title to the goods
  • Undisturbed possession of the goods
  • No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Goods Damaged in Transit

If any goods arrive damaged, please immediately contact our Customer Service Department on 1300 044 984. If advised, the goods will then need to be returned to EducationAll Australia, 63 Camfield Drive, Heatherbrae NSW 2324.

Returns

EducationAll will accept returns within 7 days of receipt of order, in accordance with our current terms and conditions. Please call our Customer Service Department on 1300 044 984. The goods will need to be returned to EducationAll Australia, 63 Camfield Drive, Heatherbrae NSW 2324.

Proof of Purchase

In order to obtain a refund, you must have clear proof of purchase – typically, a receipt or invoice.

Once we have established proof of purchase, as you can appreciate, we will need to assess the product to determine the nature of the issue and how we can help you.

Refunds

Refunds, once approved, will be made by EducationAll via the method of payment you used to make your purchase.